QUALIFICATIONS

• Adept manager within both operations and a corporate environment
• Practiced in providing courageous leadership during rapid change within an organization
• Possess an attentive, patient, and friendly nature
• Polished ability to communicate effectively complex information at all levels within the organization and customers
• Adept in leading and participating in effective functional and cross-functional teams
• Accomplished in developing and directing effective, self-directed, and empowered functional teams
• Skillful in building and developing relationships quickly with staff, customers, and management
• Accomplished in leading, mentoring, and coaching a diverse workforce to success
• Experienced in developing, directing, and implementing performance improvement initiatives to improve processes, procedures, and systems
• Seasoned in managing multiple projects with time and cost sensitive requirements
• Proficient in analyzing, prioritizing, and using complex business data to make business decisions

BUSINESS SPECIALTIES

• P/L Responsibility $25 Million annually
• Manage and Accountable for 80 + staff & 5 management
• Billing and Invoicing $150 Million annually
• Call Center Operations
• New Service Development and Launch
• Project Management
• Process and System Improvement
• Financial-Business Analysis